Day1Ops Privacy Policy

Information we process

The information processed depends on your role, company and the features used. It can include information you submit, information supplied by your company or authorised colleagues, and information generated while using the service:

• Account and work details, including name, email, phone number, user identifier, role, company, department, store and reporting relationships.
• Authentication, device and security information, including notification tokens, browser subscriptions, activity logs and diagnostic records.
• Operational records, such as checklists, audits, communications, attendance, leave, stock, sales, employee deductions and performance information.
• Photos, uploaded documents, comments, recordings, transcriptions and other evidence supplied through enabled features.
• Location submitted through attendance or other location-enabled verification features.
• Customer contact, sales and contract information and, in authorised verification workflows, identity or financial documents.

How information is used

Information supports accounts and company workspaces, operational workflows, reporting, verification, communication, notifications, support, and security or reliability investigations. Authorised employees and administrators may access records according to their company role and the workflow involved.

Some enabled features use AI, document analysis or transcription. Relevant submitted content may be processed by the configured provider to produce the requested result.

Service providers

Day1Ops uses Firebase and Google Cloud for services including hosting, authentication, storage and notifications. Enabled workflows may also use Google AI, OpenAI, email-delivery services such as Resend or MailerSend, and Meta WhatsApp. The providers involved depend on the feature and company configuration.

Provider systems may process information outside South Africa. Contact Day1Ops support for information about the providers and processing arrangements relevant to your company.

Device permissions and browser storage

Camera, microphone and location features depend on device permissions. You can change these in device settings; features requiring a denied permission may be unavailable. Notification preferences are available in the app and your device settings.

Browser and session storage support sign-in, company selection, preferences and notification registration. The app also includes Firebase Analytics and operational usage logging to help understand usage and investigate service issues. These can process device or browser identifiers, interaction information and approximate country or region information. Location submitted for attendance is processed separately from analytics.

Retention and account deletion

Your employing company is responsible for employee account deletion. The processing period is 7 calendar days for employee-initiated requests and account deletion following employment termination. You do not need to leave your employment to request account deletion.

Online account deletion requests are currently unavailable. For deletion questions, contact your company's administrator or Day1Ops support using the contact details below.

Deletion covers the Day1Ops authentication account associated with your work email and personal data that is not legally required to be retained. It does not delete your employer's email mailbox. A login can be linked to more than one company, so the companies may need to coordinate cleanup.

Retention depends on the record type and the company's obligations, including applicable employment, financial, dispute and security requirements. Logs, backups and provider records may have separate retention periods. Ask your company or Day1Ops support for the reason and period applicable to a particular record.

Questions and personal-information requests

For access, correction or deletion questions, contact your company's administrator or Day1Ops support at shawn.robb@day1consulting.co.za. Support can coordinate with the employing company. Identity verification may be needed before personal information is disclosed or changed.

Do not send passwords, one-time codes or sensitive identity or financial documents in an initial support email.

This page will be updated as the service and its processing practices change.