Day1Ops Support
Get help signing in, using the mobile app, or accessing your organisation's operational tools.
Contact support
Email shawn.robb@day1consulting.co.za.
Include your company or store, the feature you were using, your device type, and a description of what happened.
Do not email passwords, one-time codes, identity documents, or customer financial information. Remove personal details from screenshots.
Account and access help
Use the password reset option on the sign-in page if you have forgotten your password. For account approval, store assignments, or access to a feature, contact your organisation's administrator.
If you cannot sign in or reach your administrator, contact support using the email above.
Mobile app help
If the app does not load, check your internet connection and reopen it. For camera, location, or notification issues, check the Day1Ops permissions in your device settings.
When reporting a mobile issue, include your operating system version and app version if available.